Work work work

Ok, I'm going to rattle on and on about work so basically everyone can just skip this entry, I just need to vent it all out.

I arrived at work today, not surprised but still shocked and amazed yet again that things are in a mess again. See, I'm taking care of this super long staying corporate group and their reservation, billing etc are rather complicated and requires another set of SOP instead of the usual check in and out stuff. So I walked over to my table where the night manager and day manager is at, and showed them the 'mistake' done by the night shift staff. After I walked back to another table to continue my morning checks on this group, the night shift manager went to 'correct' the staff mistake, BUT... it only got worst. Instead of linking an individual profile, he link to a group profile. Totally wrong!

Obviously, I'm not a very morning person, so I expressed my double shock out loud. Alas, he was gone in seconds. When I started to get ready for work at my table, I open the hotel general email (which I take care of during office hours) only to find out there's 43 unread emails. This is not the first or second time already. It's more than my hands and legs combined.

The reception was busy today, so I went out to help, along with the other managers. Every time I stand at the counter, something is bound to displease me. Be it the tidiness, the attitude of the staff, the stock at the counter, etc. Helping a guest to make photocopies of their passport on a recycled paper. And it was revealing another guest's room rates and other charges. Leaving 2 guests standing at the counter and attending to another guest. Doing cashiering when staff does not have cashier rights. Why do they not have cashier rights? because they are not train or equipped with enough knowledge to handle payment. If anything were to screw up? Who will clear the shit? Me...

Am I expecting too much from everyone? I'm simply just asking all to do their job correctly. Instructions given to follow. Is it that difficult? They can fight about who goes for first break and all, but when it comes to work quality, they simply cannot be bothered. God knows what's gonna happen once I step out back to the counter. It's either they break down or I break down. I can simply faint with disbelief merely standing at the counter for 15 mins. The things going on in this department is beyond anyone's imagination. OMG... where is the powerful team we once had when I first joined?

Or maybe someone should take away part of my brain, so I wouldn't think so much? Why must I even spoon feed a manager? OMG...